IAG Airport has joined the Aira Network to improve access for blind and low vision travelers. Passengers are now able to access visual information on-demand from a remote Aira agent, free of charge, while at the Airport. Blind and low-vision passengers can download the Aira app on their smartphone and use it to connect to a highly trained, remotely located agent to access visual information on-demand. The agent, who makes use of live video stream, GPS, maps and other web-based data provides real-time information to empower blind and low-vision travelers to navigate and experience the Airport on their own terms and time. Passengers can download the app for free and use it at IAG, while existing Aira subscribers will also have free access at the Airport. More information on Aira is available through the company website above.
Accessibility
Pre-Travel Preparation
To ensure that all your special needs are met, check your airline’s website or call their reservation number to discuss any of the particular services you may require for your trip (*see below). Contact TSA to find out about special assistance at the checkpoint (**see below). It is best if you contact your airline and TSA at least 72 hours in advance of your trip. Be sure to let them know what level of assistance will be needed, oxygen requirement, if you will be traveling with a companion and any other concerns. No reservations are required for wheelchair assistance: you can pre-arrange this service through your airline or ask for assistance upon arrival at the ticket counter when checking in.
*Accessibility Contact information below for IAG: Allegiant Air -- allegiantair.com --- 1-702-505-8888
**Contact information for TSA: TSA Cares, or relay service (855) 787-2227, or e-mail TSA-contactcenter@dhs.gov
Braille
Braille signage is posted throughout the airport.
Deaf Travelers
There are multiple signs in the pre and post security areas. The signage will help direct you to your gate. The Flight Information Display System (FIDS) lists departures and arrivals. Screens are located throughout the terminal.
Should you need additional assistance, please speak with the ticket agent when you check in for your flight.
Metro
Click here for Metro Bus and Paratransit information. Reservations are required for Paratransit.
Oxygen
Check with your airline. Pre-flight arrangements required by all airlines.
Parking at IAG
Handicap parking spaces are indicated in each of the Airport’s parking lots. These spots are available for those with a valid handicap parking hangtag or have a handicap designation on their license plate.
Passenger Escorts
Check with your airline. Most airlines will provide Passenger Escort Service for a fee. This service is primarily for elderly customers, children or passengers with mental or physical impairment that are traveling alone.
Pet Relief Area at IAG
There are two pet relief areas:
- Outside – designated grassy area on the left front side of the terminal building
- Inside – terminal at gates 1 & 2
Picking Up at IAG Curbside
Handicap spaces are identified at curbside for Arrivals to help facilitate picking up passengers needing assistance. These spaces are only for loading. Vehicles are not to be parked in this area or left unattended.
Rest Rooms at IAG
Companion care restrooms are provided and located at each terminal restroom location. They are large enough to accommodate wheelchairs and families.
Service Animals
US Department of Transportation service animals rules can be found here.
Standing Vehicles at IAG
Cars standing (not actively loading or unloading at the curb front) in the “drop-off” or “pick-up” lane is strictly prohibited. Vehicles that are parked or unattended in this area may be ticketed and towed at the owner’s expense.
Video Phone at IAG
This free unit is located on the upper level (pre-security) near the Administration Office. The Videophone unit has a video screen and high-speed internet connection to make it easier for hearing impaired and speech-disabled travelers who need help communicating over the phone. It provides visual communication assistance with another hearing-impaired person, or with a hearing person via an interpreter-assisted Video Relay Service.
Wheelchairs at IAG
If wheelchair assistance is required upon arriving at the Niagara Falls International Airport, passengers should make advance arrangements with their airline. Or, at the Airport, ask an Agent at the ticket counter for help.